Terms & Conditions

Effective Date: [Insert Date]

Last Updated: [Insert Date]

Welcome to SB7, your trusted cosmetics and skincare destination in Bangladesh. These Terms & Conditions govern your use of our website, mobile app, and all services provided by SB7.

By accessing or using our platform, you agree to comply with these terms. Please read them carefully before using our services.

1. General Information

SB7 (“we,” “our,” “us”) operates as an online cosmetics and skincare store based in Bangladesh. By using our platform, you confirm that you are at least 18 years old or using the service under parental/guardian supervision.

We reserve the right to update, modify, or change these terms at any time without prior notice. Continued use of our website or app after such changes constitutes acceptance of the updated terms.

2. Account Registration

To place an order, you may need to create an account with SB7.

When creating an account, you agree to:

• Provide accurate, complete, and up-to-date information.
• Keep your login credentials secure and confidential.
• Be responsible for all activities under your account.

SB7 is not liable for any unauthorized access resulting from your failure to secure your account credentials.

3. Products & Pricing

• All prices are listed in Bangladeshi Taka (BDT) and include applicable taxes unless stated otherwise.
• We strive to ensure product information, pricing, and availability are accurate, but errors may occur.
• SB7 reserves the right to correct any errors, change prices, or update product details at any time without notice.

If a product is incorrectly priced, we may cancel the order and refund the amount paid.

4. Orders & Payments

• Orders can be placed through our website or app using the available payment methods (Cash on Delivery, Online Payment, Mobile Banking, etc.).
• Once an order is placed, you’ll receive a confirmation email or SMS.
• SB7 reserves the right to cancel or refuse any order for reasons such as product unavailability, pricing errors, or suspected fraudulent activity.

All payments are processed securely through trusted payment gateways.

5. Delivery & Shipping

• We deliver across Bangladesh through our partnered courier services.
• Delivery times may vary depending on your location and product availability.
• Shipping delays caused by external factors (e.g., strikes, natural disasters, courier delays) are beyond our control.

You’ll be notified once your order has been shipped.

6. Returns, Exchanges & Refunds

We want you to be happy with your purchase!

Please read our Return & Refund Policy carefully before placing an order.

Generally, returns are accepted if:

• The item is damaged, defective, or incorrect upon delivery.
• The return request is made within the specified time (usually 3–7 days).

Products that have been used, unsealed, or tampered with are not eligible for return due to hygiene reasons.

Refunds will be processed after verification and may take 5–10 business days.

7. Product Authenticity

SB7 guarantees that all products sold are 100% genuine and sourced directly from authorized distributors or verified suppliers.

We do not sell counterfeit, expired, or imitation products.

8. User Conduct

When using our platform, you agree not to:

• Engage in fraudulent activities or unauthorized access.
• Copy, modify, or distribute website content without permission.
• Upload harmful software, spam, or abusive content.

Violation of these rules may result in account suspension or legal action.

9. Intellectual Property

All content on SB7 — including logos, images, product descriptions, and designs — are the property of SB7 and protected under copyright and intellectual property laws.

You may not reproduce or use our content for commercial purposes without prior written consent.

10. Limitation of Liability

SB7 shall not be held liable for:

• Any indirect, incidental, or consequential damages arising from your use of our website or products.
• Issues caused by user negligence, misuse of products, or unauthorized modifications.

All products should be used as directed and for their intended purposes only.

11. Privacy Policy

Your privacy matters to us. Please read our Privacy Policy to understand how we collect, use, and protect your information.

12. Governing Law

These Terms & Conditions are governed by the laws of Bangladesh.

Any disputes or claims will be subject to the exclusive jurisdiction of the courts in Dhaka, Bangladesh.

13. Contact Us

If you have any questions or concerns about these Terms & Conditions, please contact us:

📧 Email: [insert your official email address]

📞 Phone: [insert your customer support number]

🏢 Address: [insert your business address, e.g., Dhaka, Bangladesh]

Thank you for choosing SB7.

We’re proud to be part of your beauty journey — delivering authentic products, honest service, and a trusted shopping experience across Bangladesh.