FAQ

Frequently Asked Questions (FAQ)

Welcome to SB7’s FAQ page!

We’ve gathered the most common questions our customers ask to make your shopping experience smoother, faster, and more enjoyable.

🛍️ 1. What is SB7?

SB7 is a Bangladesh-based online cosmetics and skincare store offering 100% authentic beauty products from trusted local and international brands. Our goal is to make high-quality beauty care accessible and affordable for everyone across the country.

💄 2. Are all your products original?

Yes! We guarantee that all products sold on SB7 are 100% genuine.

We source directly from authorized distributors and verified suppliers to ensure every item meets the highest quality standards. We never sell replicas, fakes, or expired products.

🚚 3. Do you deliver anywhere in Bangladesh?

Absolutely! We deliver nationwide — from Dhaka to any district in Bangladesh.

Your order will be safely delivered through our trusted courier partners.

⏰ 4. How long does delivery take?

Inside Dhaka: Usually 1–3 business days
Outside Dhaka: Usually 3–5 business days
Delivery times may vary slightly depending on location, courier service, and holidays.

💳 5. What payment methods do you accept?

We offer multiple secure payment options:

Cash on Delivery (COD)
bKash / Nagad / Rocket
Debit & Credit Cards (via secure payment gateway)

Your payment details are always protected with SSL encryption for maximum security.

📦 6. Can I return or replace a product?

Yes! If your product is damaged, defective, or incorrect, you can request a return or replacement within 3 days of receiving it.

Make sure the product is unused, unopened, and in original packaging.

Please read our full Return, Refund & Replace Policy for details.

💰 7. When will I get my refund?

Once your returned product is received and verified, your refund will be processed within 5–10 business days through your original payment method or as store credit.

📞 8. How can I contact SB7?

You can reach our customer support team anytime!

📧 Email: [insert email address]

📞 Phone: [insert phone number]

💬 Or message us directly through our Facebook page / Instagram / website chat.

We’re available 7 days a week to help you with any queries or order updates.

🧴 9. Can I cancel my order?

Yes, you can cancel your order before it’s shipped by contacting our support team.

Once shipped, cancellation isn’t possible — but you can request a return after delivery if eligible.

🌿 10. How can I make sure a product suits my skin type?

Every product page includes details about skin type suitability and usage instructions.

If you’re unsure, feel free to message us — our team can help you choose the right product for your skin type and concerns.

🎁 11. Do you offer discounts or promotions?

Yes! We regularly offer special discounts, flash sales, and exclusive bundle deals.

🔒 12. Is my personal information safe with SB7?

Absolutely. We take your privacy seriously.

All personal and payment information is protected by advanced encryption and never shared with third parties.

Read our Privacy Policy for more details.

🧾 13. Do you offer wholesale or bulk purchase options?

Yes, SB7 offers bulk and wholesale pricing for salons, beauty resellers, and makeup artists.

Please contact us directly for more information and customized offers.

💬 14. How can I track my order?

Once your order is shipped, you’ll receive a tracking number via SMS or email.

You can use it to track your parcel directly on the courier partner’s website or app.

🌸 15. Why should I shop from SB7?

Because we promise:

✔️ 100% Genuine Products

✔️ Affordable Prices

✔️ Fast & Reliable Delivery

✔️ Easy Returns & Refunds

✔️ Friendly Customer Support

At SB7, your beauty is our promise — every product, every time.

Still have questions?

We’re happy to help! Contact us anytime at [insert email/phone number] or message us on social media.