Return, Refund & Replace Policy

Effective Date: [Insert Date]

Last Updated: [Insert Date]

At SB7, we value your satisfaction above all. Every product we deliver is carefully packed and checked to ensure quality. However, if you face any issue with your order, we’re here to help with a simple and fair return, refund, and replacement process.

1. Eligibility for Return or Replacement

You can request a return or replacement if:

• The product you received is damaged, defective, expired, or incorrect.
• You notify us within 3 days of receiving your order.
• The product is unused, unopened, and in its original packaging.

Once the returned product is inspected and approved, we’ll process your refund or replacement as per your request.

2. Non-Returnable Items

For hygiene and safety reasons, the following products cannot be returned or replaced unless they arrive damaged or incorrect:

• Opened or used beauty, skincare, or personal care items
• Products without original packaging or seal
• Items purchased during flash sales, bundle offers, or clearance sales
• Free gifts or promotional items

3. Return Process

To return a product, please follow these simple steps:

1. Contact Us via email, phone, or social media within 3 days of delivery.
2. Provide your order number, reason for return, and clear photos or videos showing the issue (if applicable).
3. Our team will verify and approve your request if eligible.
4. We’ll arrange a pickup or guide you to send the product back to our return address.

Once received, our team will inspect the item and notify you of the status.

4. Replacement Policy

If your product is eligible for replacement, we’ll send you a new item within 5–7 business days after we receive the returned one.

If the item is out of stock, you can choose:

• A different product of the same value, or
• A full refund

5. Refund Policy

After successful inspection, refunds will be processed within 5–10 business days depending on your payment method.

Refunds are issued to:

• Mobile banking or bank account (for online payments), or
• As store credit or cash refund (for Cash on Delivery orders)

Please note: Shipping or delivery fees are non-refundable, unless the return is due to our mistake (wrong or damaged product).

6. Order Cancellation

• You can cancel your order before it is shipped by contacting our support team.
• Once shipped, cancellation is not possible, but you can request a return after delivery if eligible.

7. Damaged or Wrong Item Received

If you receive a damaged, defective, or wrong product:

• Report it within 24–48 hours of delivery.
• Keep the product and original packaging intact.
• Our team will verify and replace or refund the product promptly.

8. Contact Us

For any return, refund, or replacement requests, please contact us:

📧 Email: [insert your official email address]

📞 Phone: [insert customer care number]

🏢 Address: [insert your warehouse or office address, e.g., Dhaka, Bangladesh]

Our support team is available 7 days a week to assist you.

9. Our Commitment

At SB7, your trust means everything to us.

We promise to handle every case with fairness, transparency, and care — ensuring a smooth and worry-free shopping experience for all our valued customers.

SB7 — Your Beauty, Our Promise.